Privacy Policy
Effective Date: October 29, 2025
At NASA Towing Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bike towing services.
1. Information We Collect
Personal Information:
- Name and contact information (phone number, email address)
- Address and location details for pickup and delivery
- Vehicle information (bike registration, model, year)
- Payment information (for billing purposes)
Service Information:
- Towing service requests and history
- Emergency contact information
- Service preferences and special requirements
2. How We Use Your Information
We use your personal information to:
- Provide bike towing and related services
- Process service requests and bookings
- Communicate with you about your services
- Send service updates and notifications
- Process payments and generate invoices
- Improve our services and customer experience
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in providing our services
- Legal Requirements: When required by law or to protect our rights
- Emergency Situations: To ensure safety and provide emergency assistance
- Business Transfers: In case of merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission
- Secure storage of personal information
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for data processing
6. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website usage and performance
- Provide personalized content
- Remember your preferences
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Updating the "Effective Date" at the top of this policy
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Last Updated: October 29, 2025